Versand

Thank you for choosing TSARTTM. We are committed to providing you with stable, clear, and reliable logistics services. Please read the following logistics policy carefully before placing your order.
1. Shipping Coverage
We currently ship to the following countries and regions: the United States, Canada, the United Kingdom, EU countries, Australia, and others.
Delivery may not be available—or may require additional time—for certain remote areas, military addresses, P.O. boxes, or special regions. If your address is undeliverable, we will contact you via email during the order processing stage.
2. Order Processing Time
Orders are typically processed and shipped within 1–3 business days after successful payment.
Business days do not include weekends or public holidays. Processing times may be extended during promotional events, new product launches, or periods of high order volume.
3. Delivery Timeframe
Estimated delivery time: 5–10 business days.
The above timeframe is an estimate; actual delivery times may be affected by factors such as customs clearance, peak logistics periods, weather conditions, holidays, and local delivery services.
4. Shipping Fees
Shipping costs are automatically calculated at checkout based on your delivery address, item weight, order total, and selected shipping method. We may offer free shipping promotions from time to time; specific conditions for free shipping will be displayed on the checkout page.
General shipping rules are as follows:
*   Free shipping on orders over $69.99 USD;
*   Shipping fees apply to orders that do not meet the free shipping threshold;
*   Additional fees may apply for remote or special regions.
5. Shipping Methods
We select appropriate carriers based on the destination, product type, and required delivery speed. Common logistics providers include, but are not limited to: USPS, UPS, FedEx, DHL, YunExpress, 4PX, Yanwen, Yuntu, etc.
Once your order has shipped, you will receive an email containing tracking information.
6. Order Tracking
After your order ships, we will send the tracking number to the email address provided at checkout. You can check your order status via the following methods:
*   Click the tracking link in the shipment notification email;
*   Log in to your account to view order status;
*   Contact our customer service team for assistance. Please note that after the tracking number is generated, it usually takes 24–72 hours for tracking information to update.
7. Responsibility for Address Details
Please ensure your shipping information is accurate and complete before placing an order, including:
* Recipient's name;
* Street address;
* House/Apartment number;
* City;
* State/Province;
* Postal code;
* Contact phone number;
* Email address.
If a package cannot be delivered, is returned, or is lost due to an incorrect or incomplete address provided by the customer, or due to the package being refused, unclaimed, or the customer failing to contact the local carrier in time, the customer shall bear all associated liabilities and costs.
If you discover an error in the address, please contact us via our customer service email as soon as possible. If the order has not yet been shipped, we will do our best to assist in updating the address; however, if the order has already been shipped, we cannot guarantee that the change can be made.
8. Customs Duties, Taxes, and Import Fees
For international orders, the destination country or region may levy customs duties, import taxes, VAT, or other related fees. Unless explicitly stated otherwise on the website checkout page, these fees are generally the responsibility of the customer. We have no control over the customs policies of various countries and cannot estimate the exact costs. We recommend consulting your local customs authority for more information before placing an order.
9. Delivery Delays
If your order has not arrived by the estimated delivery time, please first check the latest status via the tracking link.
Shipping delays may be caused by the following:
* Customs clearance delays;
* Public holidays or peak promotional seasons;
* Extreme weather conditions;
* Flight or transport capacity constraints;
* Incomplete address information;
* Local delivery issues.
If there have been no tracking updates for an extended period, please contact us via our customer service email, and we will assist you in inquiring with the logistics provider.
10. Lost or Damaged Packages
If the package you receive is visibly damaged, please take photos as soon as possible after receipt and contact us within 48 hours / 7 days.
Please provide the following information:
* Order number;
* Recipient's name;
* Photos of the damaged package;
* Photos of the damaged item(s);
* Photo of the shipping label on the outer packaging. We will provide a replacement, refund, or other solution based on the specific circumstances.
If the tracking status shows "Delivered" but you have not received the package, please check the following locations first:
*   Your doorstep, mailbox, front desk, or mailroom;
*   With family members, roommates, or neighbors who might have accepted it on your behalf;
*   The local delivery carrier's pickup point.
If you are still unable to locate the package, please contact us promptly so we can assist with the investigation.
11. Separate Shipments for Multiple Items
If your order contains multiple items, they may be shipped separately due to differences in stock locations, item sizes, or logistics arrangements.
In such cases, you may receive multiple tracking numbers. Please rest assured that separate shipments will not incur additional shipping costs unless otherwise stated on the order page.
12. Pre-order or Out-of-Stock Items
If your order includes pre-order or temporarily out-of-stock items, we generally ship the entire order once all items are available. If an order contains both in-stock and pre-order items, we may arrange for separate or combined shipments depending on the situation; please refer to the product page details or notifications from customer service for specific shipping times.
13. Contact Us
If you have any questions regarding our shipping policy, order delivery, or tracking, please contact us:
Customer Service Email: LEEKONG798@GMAIL.COM
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM